Cancellation Policy

Order Changes And Cancellations

In the event that you would like to cancel or make changes to your order, please kindly refer to our changes and cancellations policy below for details. Corresponding fees might be charged based on the changes you request.

Changes

  • Unpaid: Changes are allowed, but might cause price difference.
  • Paid: Changes are allowed, but might cause price difference.
  • Processed: Changes are allowed, but might cause price difference.
  • Producing: Orders can’t be changed in Production status.
  • Ready to Ship: Orders can’t be changed in Ready to Ship status.
  • Shipped: Orders can’t be changed in Shipped status.

Cancellations

  • Unpaid: Orders will be automatically cancelled without payment in 14 days.
  • Paid: Orders cancelled in Paid status will be eligible for a full refund.
  • Processed: Orders in To Be Produced status will be eligible for 80% refund.
  • Producing: Orders in Producing status will be eligible for maximum 40% refund.
  • Ready to Ship: Orders in Producing status will be eligible for maximum 40% refund.
  • Shipped: Orders in Shipped status can’t be canceled.

Thank you for your understanding in Vicky’s policy. We try our best to make each customer happy.